Aerocom
Aerocom policies
Master Services Agreement
Home / Legal
Entered into between AEROCOM BROADBAND SERVICES (PROPRIETARY) LIMITED (Registration No. 2017/019073/07) and the Customer/End User as specified in the Agreement Particulars.
In this Agreement, the following words and expressions bear the meanings assigned to them:
2.1. This Agreement continues for an indefinite period unless terminated.
2.2. The term is for 24, 36, or 60 months as stipulated; thereafter, it may be cancelled in writing with one full calendar month's notice.
2.3. Aerocom Broadband Services retains ownership of all equipment until the contract expires unless purchased outright.
2.4. Damaged equipment will be billed to the client's account for settlement within 7 days.
3.1. Aerocom Broadband Services appoints the Customer as its non-exclusive reseller within the Territory.
3.2. The Customer shall not participate in illegal, deceptive, or unethical practices detrimental to Aerocom Broadband Services.
4.1. Aerocom Broadband Services will implement and support Services to foster a satisfactory business relationship.
4.2. An Account Manager will be designated to act as the primary interface for the Customer.
4.3. 2nd and 3rd line support will be provided as set out in the SLA.
5.1. The Customer must provide prospective End Users with complete information consistent with provided Documentation.
5.2. The Customer is responsible for 1st and 2nd line support to the End User.
6.1. Orders for new or changed Services are submitted via an Order Form.
6.2. Aerocom Broadband Services is authorized to conduct reasonable credit checks on the Customer.
7.1. Services will be installed when and where available; no liability is accepted for unavailability.
7.2. Customers must notify Aerocom Broadband Services of any problems within 48 hours of the Activation Date.
8.1. Reasonable access to Customer/End User Premises must be provided for installation and maintenance.
9.1. The Customer is responsible for ensuring End Users comply with the Acceptable Use Policy published at aerocom.co.za.
10.1. Services may be suspended if invoices remain unpaid for more than seven days after written notice.
11.1. Fees may be adjusted due to regulatory, economical, or government-imposed factors.
11.2. Rates escalate annually on the anniversary date of Service Commencement.
12.1. Fibre and other service invoices are payable within seven days.
12.2. A compulsory debit order system is used; failed payments incur a R105 bank fee.
12.3. Overdue amounts accrue interest at the prime rate plus 2%.
13.1. Seven days' prior written notice will be provided for scheduled maintenance.
13.2. Maintenance is performed during non-peak hours (12:00 am to 6:00 am) where reasonably possible.
14.1. Either Party may terminate for convenience with one calendar month's notice.
15.1. Termination prior to Activation Date incurs actual implementation costs or the NRC plus three months of the MRC.
16.1. Aerocom Broadband Services retains all rights to work products, software, and systems used to provide Services.
17.1. Disputes are submitted to arbitration in Sandton administered by AFSA.
